Ifbyphone's Smart Click-to-Call is Click-to-Call taken to the next level. We have added Call Routing, Schedules, Voice Mail, Virtual Receptionist, custom pop-up forms and Voice Dialogs to traditional Click-to-Call functionality. With Ifbyphone's Smart Click-to-Call, your web site viewers will go from clickers to callers.
What is Smart Click to Call?
With the ongoing evolution of the telecommunications industry and VOIP, your company has the unique opportunity to convert casual Web surfers into live phone calls using Click-to-Call technology. Click-to-Call makes it easy for your leads and customers to connect with you immediately via a hyperlink placed on your Web site or in an online business directory.
Now, imagine the heights your business could achieve if Click-to-Call technology allowed sales leads and customers to not only connect with a company representative, but also to an automated survey, a virtual auto-attendant, an interactive company directory, and more.
Welcome to Ifbyphone’s Smart Click-to-Call, technology that enables you to make it simple for your customers to reach all segments of your organization. Easily connect your website to your customer’s phone with Ifbyphone Smart Click-to-Call. When your customer clicks on the Click-to-Call link, their telephone rings and they are connected to your business. Make it simple for customers to reach you, even if you’re contacting them by e-mail, e-newsletter, or banner ads. Calls are intelligently routed based on the day of week and time of day to any telephone, Find Me list, Virtual Receptionist or custom voice application. The screenshot below is an example of how you can set up and route your Click-to-Call configurations, based on different schedules:
Once you place a Click-to-Call on a web page, in your blog, in an email signature or even in a banner, your customers simply click and enter their phone number. Click-to-Call then dials the customer’s phone and immediately connects them to your business. Because they enter the phone number of their choice (business, home, mobile, etc.), they don’t need any special software or equipment hooked up to their machines. Ifbyphone additionally offers Phone-Me-Now, a service that allows you to embed zero-configuration Click-to-Call links in your emails, Microsoft Office documents and PDFs.
Smart Click-to-Call Does More
A Click-to-Call is not limited to connecting your customers to a telephone number within your business. Your Click-to destinations can be easily configured to vary based on a schedule. Schedules may include up to ten different destinations based on the day of the week and hour of the day. Clicks can also be configured to go to Find Me lists, Voicemail boxes, Auto Attendants, custom voice applications, and even ordinary telephone numbers.
Click-to-Call w/ info allows a user to effectively present a Web site visitor with a pop-up box for the purpose of capturing their telephone number and any additional information. The format of the dialog form is controlled completely by you, in that you can add any number of fields, headers and text blocks. For example, include instructions on how to complete the form or provide a promotional code. The screenshot below shows a sample form, which requests the customer ID of an incoming caller:
You can even "whisper" information in order to screen calls. When configured to "whisper," the Click-to-Call relays the information to the call recipient before the call is transferred. The recipient has the option of not taking the call after hearing the information. Note that information can be collected for reporting purposes regardless of whether or not the whisper feature is turned on.
Detailed Call Tracking
Ifbyphone also provides you with a complete toolset for analyzing all of your Click-to-Calls. Call Tracking reports support the ability to start with a monthly roll-up and drill down into calls-per-hour. Additional reports cover Voice Broadcasts, Click-to-Call details, Call Routing details and billing information. The following sample is an extract of a call analytics graph.
SurVo Voice Forms
Essentially voice-powered, information-collecting “Web forms,” Ifbyphone SurVos can be used to conduct employment screens, provide a customer satisfaction survey, and route a call based on a user's answers to a series of questions or for any application involving information collection. SurVos can be connected directly to web sites and callers through an Ifbyphone Smart Click-to-Call. Site visitors simply click the link, and are directly connected to the SurVo voice form when their phone rings. From here, they can answer Yes/No, multiple choice, numeric and open-ended questions. The data will then be collected by Ifbyphone's system and stored for convenient online or offline viewing.
Smart Click to Call
