Call Routing & Forwarding

Ifbyphone Call Routing enables you to control the routing of calls to your local or Toll-Free telephone number and calls triggered by your Smart Click-to-Call. Additionally, Ifbyphone Call Routing provides real time reports tracking details such as call time, call duration, call routing path, and more. With Ifbyphone, you can route and forward phone calls based on:

• Caller ID
• Your Schedule - Time of Day & Day of Week
• Caller's Geographic Location
• Caller's Responses To Automated Questions
  

Caller ID Routing

Using Ifbyphone Call Routing, you can group and route calls based on any part of the originator's Caller ID. Calls can be routed to another telephone number, Virtual Receptionist, Voicemail box or a set of IVR Voice Forms which interface with your back-end systems. Call routing can be configured from any web browser using our easy-to-use customer interface.

Call Routing Schedules

Call Routing schedules are as flexible as you are, in that they are highly customizable and adaptable to your day-to-day operations and after-hours availability. With Ifbyphone Call Routing, easily configure your schedule using our highly intuitive color-coded blocking tool, shown below.

During typical operating hours, for example, use Ifbyphone Find Me technology to send the call to your next available sales representative. Then, automatically route your customers to a Virtual Receptionist or Voicemail box when your staff is out to lunch. Need to leave for the day? Set up your Ifbyphone Call Routing schedule to forward incoming phone calls to your cell or home phone number.

Additionally, your company can plan in advance for holiday closures and system outages. Simply reconfigure your Ifbyphone Call Routing schedules online, 24/7, using Ifbyphone’s Web-based user interface. You will be able to easily pinpoint the exact days and times that your telephone routing needs to change on a user-friendly, color-coded block schedule. And if your plans change suddenly—no problem! With one click of a button, you can override your entire routing schedule when your business day changes.

Call Routing Based On Geographic Location

With Ifbyphone Call Routing, you can route incoming phone calls based on the caller's area code. For example, Ifbyphone enables you to advertise one national Toll-Free Number, but automatically route callers the closest location based on their caller ID. Geographic call routing enables you to advertise one number, distribute sales based on region, lease vanity Toll-Free Numbers to vendors in different regions, and more.

Response Based Call Routing Using Hosted IVR Forms

Call Routing also gives you the flexibility to connect your callers with Ifbyphone-hosted, Web-based IVR applications. These IVR applications, known as SurVo Voice Forms, enable you to gather information from your callers automatically. The information that is spoken over the phone or inputted via keypad buttons is then translated into data that is ported into your Web account. Ask your callers any number of questions, in multiple formats, including Yes/No questions, Multiple Choice, date entry, currency entry, and much more!

For example, conduct a screening for job applicants by asking them to dial into your Ifbyphone Toll-Free Telephone Number. Once the applicant has connected to your business through the Toll-Free Number, they can be routed to the Hosted IVR Voice Form to answer questions about their employment history, salary expectations, residency and start date. Once the caller responds to your questions, their call can be routed to the appropriate person. If a caller qualifies you can route the call to a recruiter, but if the caller doesn't qualify you can just route the call to voice mail. You have full control over the customization of your IVR forms. Simply log in to your web account and begin creating SurVos from a template or from scratch!

Call Routing With Toll-Free Telephone Numbers

Call Routing and Ifbyphone Toll-Free Telephone Numbers couple hand-in-hand to provide you with a seamless telephone solution for your business! By linking Ifbyphone Toll-Free Telephone Numbers to your account, your customers can connect with you—anywhere in the U.S.—for free! Not only do Ifbyphone Toll-Free Telephone Numbers help your customers realize an immediate cost savings in reaching your business, but they also contribute to your company’s professional image. And, Ifbyphone doesn’t limit your business to just one toll-free number; select and purchase an unlimited number of toll-free numbers through your accessible Web account. Then, link them to all your local numbers, quickly and easily. Once you have your Ifbyphone Toll-Free Telephone Numbers set up, use Call Tracking to review your call volume and track the performance of your numbers through simple charts and graphs. Review the usage of your toll-free telephone numbers across days, weeks or even months to see which numbers are getting the most call volume.

Track All Your Calls, From One, Central Location

By pairing Ifbyphone Call Tracking with Call Routing and Toll-Free Telephone Numbers, you have, at your fingertips, an all-encompassing solution for routing and monitoring calls. Call Tracking provides you with a portal to view comprehensive records for all your Toll-Free numbers from any Web-enabled computer. Once you log in to Ifbyphone’s secure Call Tracking page, view valuable information about calls made to your Toll-Free telephone numbers, including what number was called, what time the call was connected, how long your employee was on the fun, and much more.

Then, when you’re on the go, simply download your report in Microsoft Word, Microsoft Excel, HTML or CSV format before you leave, so that you can review Call Tracking data after your computer has gone offline. Call Tracking reports can be easily filtered for your convenience. With Call Tracking, stay on top of lead generation, and keep your team accountable.