Virtual Receptionist

Auto Attendant with Intelligent Routing

Your company has an image to maintain that is essential to your business. Don’t let your customers become frustrated with hang-ups, busy signals, and misrouted calls. Demonstrate to your customers that your company has a higher perceived value by utilizing Ifbyphone Virtual Receptionist technology, which allows you to professionally handle inbound and outbound calls 24 hours a day, 7 days a week.

What Our Customer Are Saying

Ifbyphone does more than just answer the phone

For example, create voice dialogues to allow customers to check their order status and obtain directions to your offices. Auto-play specials of the day immediately before your customers are seamlessly transferred to a service or sales rep. Using Virtual Receptionist’s convenient call routing and add-on features, you can connect a caller to the next available support representative with a Find Me list, solicit feedback from your customers with an automated customer survey, and enable callers to navigate through simple voice menus to find a contact in the company directory.

In the example below, incoming calls are routed to either a Customer Service Find Me list or a Voicemail box, depending on the keypad number that the caller punches in. If no keypad number is dialed, the caller is automatically routed to Voicemail.

An Ifbyphone Virtual Receptionist allows you to keep your costs down and stick to your bottom line by offering a versatile auto attendant for your telephone system. Give your business a competitive edge by using Virtual Receptionist to professionally answer and direct your incoming phone calls.

Need more than a basic auto attendant, use a SurVo

Ifbyphone gives you the ability to create complete interactive voice dialogs with automated voice response and text to speech. These interactive voice response (IVR) systems are created with just a few clicks of your mouse.

Sounds too complex? Don't worry. Our customer support staff will walk you through the process step-by-step. Just click and we will call you to answer any of your questions.

Survos are, in effect, fully customizable, automated voice forms that open dialogs between your customer and the Ifbyphone system to collect information.

The following partial screen capture highlights how easy it is to configure a custom SurVo dialog that replaces a complex IVR system. In this factitious example, the system demonstrates a variety of question types.

Just click and we will call to answer any of your questions.

Example Call Routing & Sales Automation Application

The following diagram highlights a typical Ifbyphone IVR application built using the Survo Voice Dialog capabilities.

Why wait? Talk with us right now!